Online Store Policies
Shipments of Wine:
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID*, IL, IN, KS, LA*, MA, ME, MD, MI, MN, MO, MT*, NC, ND, NE, NH, NM, NV, NY, OR, PA, SC*, TN, TX, VA, VT*, WA, WI, WV, WY*.
*Certain items are not available in these states or may require additional transit time.
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate the delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Orders are processed within 24 hours of being received. All shipments are shipped ground unless otherwise stated so, please allow 5-7 business days for normal delivery.
Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.
Returning or Exchanging
If for any reason you are not entirely satisfied with your purchase, you may return it within ninety (90) days of purchase date. To return or exchange an item, please complete the following steps:
- Please contact Clos de la Tech as soon as possible either by phone, or email.
- Clearly explain your dissatisfaction with the product and be prepared to return the product upon request.
- If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
- If the complaint is regarding an incorrect size or color for logo apparel, we will gladly exchange the merchandise.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
Please contact Clos de la Tech Claudia Garcia email@example.com.